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Refund Policy

Effective date: 3 July 2026

SarathiOS provides a digital-first SaaS platform. We want you to be fully satisfied with our strategic risk tools. This policy outlines when and how refund requests are resolved.

1. 7-Day Refund Guarantee

If you are a first-time subscriber to a paid tier and are not satisfied with the platform outputs, you may request a full refund within 7 calendar days of your initial purchase.

Conditions:

• You have run fewer than 10 AI scenario simulations/queries since purchase.
• This applies to your first billing cycle only (renewals are non-refundable).
• Approved refunds are processed back to your original payment method (e.g. Razorpay) within 5–7 working days.

2. Subscription Renewals

Standard monthly or annual renewal charges are non-refundable. If you forget to cancel before the billing date, access continues for the full term. Exceptions are handled for:

• Billing errors (double charges or incorrect price points).
• Extended server-side downtime (unannounced outage exceeding 72 consecutive hours).

3. Requesting a Refund

To request a refund, please send an email to billing@sarathios.com with:

• Subject: Refund Request — [Your account email]
• Reason for the request.
• Your payment ID (from your receipt email).

We review and communicate decisions within 3 business days.

4. Contact Us

Billing & Refund Team:
Email: billing@sarathios.com